Why was I charged twice in one month?

Being charged twice in a single month can happen due to a couple of reasons, such as having multiple Murf accounts or a delayed charge from a previously failed payment attempt.

Let’s walk through the most common scenarios:

1. Check if a failed payment pushed through after several attempts
   
   1. If your payment fails on the billing date, our system will attempt to charge your saved payment method up to five times within seven days.
   2. If the charge goes through on any of these retry attempts, especially close to your next billing date, it may appear like a duplicate charge, but it’s not.
   3. The successful charge still applies to your current billing cycle, not a new one.
      
      

      Example:
      If your billing date is January 1st, and payment fails, the system will retry for the next 7 days. If the payment succeeds on January 6th, the charge is for the billing cycle of January 1st to February 1st, not for January 6th to February 6th.

2. Multiple Murf Accounts
   
   

   If you’ve received an additional charge, it’s possible you have more than one Murf account subscribed to a paid plan (Creator, Growth, Business, or Enterprise).

   This can happen if you’ve signed up using multiple email addresses (e.g., personal and work).

   To check:

   1. Try logging into your Murf accounts one by one.
   2. Go to the Billing & Payments tab in Workspace Settings to view invoices associated with each account.
   3. If you need assistance with a charge, please contact Murf Support and provide a screenshot of the charge, the last four digits of your card, the charge amount, and the date and time, and we’ll help you.

What to do next?

If you identify a duplicate account being charged:

• You can cancel the ongoing plan.
  
• And remove the stored payment method to prevent future charges.