Due to recent security measures, some business users may encounter login errors. They should contact their IT department to whitelist the following domains if their company operates behind a firewall.
We are committed to ensuring that our customers have the utmost security when accessing their accounts. As part of our efforts, we have recently implemented additional security measures to further reduce the risk of unauthorised access.Due to these changes, some business users might face login errors and would need to contact their IT department in order to whitelist the following domains if their company operates behind a firewall
- https://www.google.com/recaptcha/api2
- https://content-firebaseappcheck.googleapis.com
- https://identitytoolkit.googleapis.com
- https://securetoken.googleapis.com
If the issue is still not resolved, kindly email our support team and they'll be sure to assit you further.
💡 An alternative method to verify if you are experiencing login issues is to attempt accessing your Murf account from a personal device and a different network that is not affiliated with your organisation. If you are able to successfully log in using this method, it is likely that the firewall is blocking Murf domains, and you will need to follow the aforementioned steps.