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Frequently Asked Questions
Explore our extensive collection of frequently asked questions on products, payments, billing, and commercial rights.
New to Murf
- Can I extend my free trial?
- I created a new account and cannot access my free trial
- I haven't received my verification email
- How can I contact the support team?
- Do you offer any discount?
- Is live chat available outside of regular business hours?
- How quickly will I get a response via chat or email after hours?
- How to listen to the voiceover?
- What are your support hours?
Working with the Studio
- Camtasia: Troubleshooting Guide
- How to apply the voice to the entire project?
- What are the different options for audio file bitrates?
- Can I translate my project in the Studio?
- What are Retired Voices on Murf Studio?
- How do I create a project with multiple characters?
- How do I download my project as a single file?
- How can I rename the audio files?
- How to download an IVR or telephony audio?
- How to add my audio to Articulate 360?
- How to add my project to WordPress?
- How do I convert my blog/webpage into audio?
- I uploaded my video to Audio to Text, but I can't see it.
- My video has both original voice and AI voice.
- Troubleshooting Login Issues
- How do I burn/hardcode subtitles into my video?
- I can’t add the voiceover to my Canva design
- What does the Tonality feature in Translate do?
- Can I use Murf with 3rd party LMS, Video Editing and Audio Editing tools?
- How to adjust the volume?
- How do I download the script as subtitles?
- Can multiple users work on the same project?
- How to change voice/language?
- Can I record my voice in the Studio?
- What does failed to synthesize mean?
- How do I save my project?
- Is there an Undo feature?
- Where do my downloads get saved?
- Can I upload a PDF file?
- How to change the video resolution/aspect ratio?
- How to play the full project?