Unable to download after buying a plan

If you’ve recently purchased a plan and are unable to download your projects, it could be because your new plan details haven’t been processed yet, or your project utilizes a feature that is exclusive to a more advanced plan.

Here are some troubleshooting steps to try.

• Refresh the page. This will update your account status.
• Log out and log back in. Make sure you use the same email you used to buy the plan.
• Check if you’re using a feature your plan doesn’t support. For example, if you are on a Creator Lite plan and have used the Audio to Text(supported by Growth and Business plans) feature in your project, you will be prompted to upgrade. Create a new project or upgrade to the plan that supports the feature to download your project. 

If your plan remains inactive after attempting the troubleshooting steps, please get in touch with us via live chat on our website or by emailing support@murf.ai. We will activate the plan for you.